Question 1

What payment methods do you accept?

Accepted Answer

We accept:
Credit/Debit Cards
Cash Payments (for local orders or in-person transactions)
Cryptocurrency (Bitcoin, Ethereum, and other major coins)

Question 2

What are your vacuum-sealed bags made of?

Accepted Answer

Our bags are made from a multi-layer 5 Mil polymer blend that is BPA-free, food-grade, and highly puncture resistant. This ensures durability, freshness, and protection from freezer burn, odors, and moisture.

Question 3

Are your bags compatible with all vacuum sealers?

Accepted Answer

Yes, our bags are compatible with all standard vacuum sealers. They’re designed for both home and commercial use.

Question 4

What can I store in these bags?

Accepted Answer

Food storage (meat, produce, dry goods, bulk foods)
Sous vide cooking
Hunting and farming storage
Non-food items like electronics, tools, collectibles, and parts

Question 5

Can I use your bags for sous vide or boiling?

Accepted Answer

Yes. Our bags are safe for sous vide cooking, boiling, simmering, microwaving, freezing, and pantry storage.

Microwave Safe: Before microwaving, cut a small opening/slit in the bag to vent steam. Do not microwave sealed bags without venting.”

Question 6

Do you offer pre-cut bags or rolls?

Accepted Answer

We currently offer pre-cut vacuum-sealed bags in multiple sizes for convenience. Rolls may be offered in the future.

Question 7

How do returns and refunds work?

Accepted Answer

We accept returns of unused and unopened products within 15 days of delivery. If you receive a defective or incorrect product, we will replace it or issue a refund. Please see our [Return & Refund Policy] for full details.

Question 8

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States. International shipping options may be available upon request.

Question 9

Can I order in bulk?

Accepted Answer

Yes! We offer bulk and wholesale pricing for commercial facilities and large orders. Please contact us directly at info@vacdup.com for details.

Question 10

How do I contact customer support?

Accepted Answer

You can reach us by:
 📧 info@vacdup.com
 📞 (213) 828-0310
We typically respond within 24–48 hours.

FAQ

Frequently asked questions